Terms of service
Terms & Conditions
Last Updated: July 2026
Welcome to The Big Paw Club. These Terms & Conditions govern your use of our website and thepurchase of products from us.
By accessing our website or placing an order, you agree to be bound bythese Terms & Conditions.
If you do not agree with these Terms & Conditions, please do not use our website.
About Us
The Big Paw Club is an online retailer specialising in clothing and accessories for large and giant breed dogs.
If you have any questions regarding these Terms & Conditions, please contact us using the details provided on our Contact Us page.
Eligibility
By placing an order through our website, you confirm that:
- You are at least 18 years old or have permission from a parent or legal guardian.
- The information you provide is accurate and complete.
- You are legally able to enter into a binding contract.
Products
We make every effort to ensure that product descriptions, sizing information, images, and colours areas accurate as possible.
However, colours may vary depending on your device or screen settings.
Minor variations in materials, stitching, or finishes may occur.
Measurements are approximate and may vary slightly.
These variations do not constitute a product fault.
Sizing
Customers are responsible for selecting the correct size before placing an order.
Please refer to our size guides before purchasing.
If you are unsure which size is most suitable, we encourage you to contact us before placing your order.
Pricing
All prices are displayed in the currency shown on our website.
Prices may change without notice.
The price charged will always be the price displayed at the time your order is placed.
Taxes, shipping charges, customs duties, and import fees may apply depending on your location.
Orders
After placing an order, you will receive an order confirmation email.
This email confirms that we have received your order but does not guarantee acceptance.
We reserve the right to refuse or cancel any order where:
- A product is unavailable.
- There is an obvious pricing or product description error.
- Fraud or unauthorised activity is suspected.
- Payment cannot be verified.
- We are unable to fulfil the order.
- If your order is cancelled after payment has been taken, you will receive a full refund.
Payment
Payment must be received in full before an order is processed and dispatched.
We accept payment through the payment methods available at checkout.
All payments are securely processed by trusted third-party payment providers.
Shipping
Shipping information, estimated delivery times, customs charges, and courier information are outlined in our Shipping Policy.
Delivery times are estimates only and are not guaranteed.
Returns & Refunds
Returns and refunds are governed by our Returns Policy and Refund Policy.
Please read these policies before making a purchase.
Nothing in these policies affects your statutory consumer rights.
Promotions & Discount Codes
From time to time, we may offer promotions or discount codes.
Unless stated otherwise only one discount code may be used per order.
Discount codes cannot be exchanged for cash.
Discount codes cannot be applied after an order has been placed.
Promotions may be withdrawn or changed at any time.
Intellectual Property
All content on this website, including but not limited to:
- Logos
- Product photographs
- Graphics
- Illustrations
- Videos
- Product descriptions
- Website design
Text is owned by or licensed to The Big Paw Club and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, or use our content without our prior written permission.
Acceptable Use
You agree not to;
- Use our website for any unlawful purpose.
- Attempt to gain unauthorised access to our systems.
- Introduce viruses, malware, or harmful software.
- Interfere with the operation or security of our website.
- Misuse our content or intellectual property.
Product Safety
Our products are designed for use by dogs under normal conditions.
Customers are responsible for selecting products that are appropriate for their dog's breed, size, age and behaviour.
Dogs should always be supervised while wearing clothing or accessories.
Regularly inspect products for signs of wear or damage and discontinue use if a product becomes damaged.
The Big Paw Club is not responsible for injuries or damage resulting from;
- improper use
- misuse
- alterations
- failure to supervise pets
Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.
To the fullest extent permitted by law, The Big Paw Club shall not be liable for:
- Indirect or consequential losses.
- Loss of profits.
- Loss of business opportunities.
- Delays caused by third-party couriers.
- Delays resulting from customs inspections or events beyond our reasonable control.
- Our total liability for any claim relating to a product shall not exceed the amount paid for that product except where otherwise required by law.
Force Majeure
We shall not be responsible for delays or failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Floods
- Fires
- Pandemics
- Government restrictions
- Industrial action
- Power failures
- Internet outages
- Courier disruptions
- Customs delays
Privacy
Your personal information is handled in accordance with our Privacy Policy.By using our website, you acknowledge that you have read and understood our Privacy Policy.
Changes to These Terms
We may update these Terms & Conditions from time to time.
Any updates will be published on this page with the revised "Last Updated" date.
Your continued use of our website after any changes constitutes acceptance of the updated Terms & Conditions.
Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes arising from these Terms & Conditions or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless applicable consumer protection laws provide otherwise.
Product Care & Safety Policy
Last Updated: July 2026
At The Big Paw Club, we design products with comfort, quality, and durability in mind. To help your dog's products last as long as possible, please follow the care and safety guidance below.
Product Care
Always refer to the care label attached to your product before washing.
Unless otherwise stated;
- Machine wash at 30°C on a gentle cycle.
- Wash similar colours together.
- Fasten any buckles, clips, or hook-and-loop fastenings before washing.
- Do not bleach.
- Do not tumble dry.
- Do not iron.
- Allow the product to air dry naturally.
- Do not dry clean unless specifically stated on the product label.
Following these care instructions will help maintain the appearance, fit, and performance of your product.
Before Each Use
Before placing any product on your dog, we recommend checking for;
- Loose stitching
- Damaged buckles or clips
- Frayed straps
- Excessive wear
- Broken fastenings
If any damage is found, discontinue use immediately and replace the product if necessary.
Correct Fit
Choosing the correct size is essential for your dog's comfort and safety.
Please:
- Measure your dog before ordering.
- Use our size guide.
- Ensure the product fits securely without being too tight.
- Check that your dog can move, breathe, eat, drink, and rest comfortably while wearing the
product.
If you are unsure about sizing, please contact us before placing your order.
Supervision
Dogs should always be supervised while wearing clothing or accessories.
No dog product should be considered indestructible.
- Products should be removed if:
- Your dog becomes distressed.
- The product becomes damaged.
- The product no longer fits correctly.
- There is a risk of snagging or entanglement.
Intended Use
Our products are designed for normal domestic use with dogs.
They are not designed for:
- Tethering dogs.
- Lifting or carrying dogs (unless specifically advertised for that purpose).
- Use as safety equipment.
- Chewing or play unless specifically marketed as a toy.
Natural Wear & Tear
Regular use may result in normal wear over time.
Factors that may affect the lifespan of a product include:
- Frequency of use.
- Your dog's size and strength.
- Outdoor conditions.
- Washing frequency.
- Exposure to mud, sand, saltwater, or rough surfaces.
Regular inspections are recommended.
Allergies & Sensitivities
Although our products are made using carefully selected materials, individual dogs may have sensitivities.
If your dog shows signs of irritation, discomfort, or an allergic reaction remove the product immediately.
Consult your veterinarian if symptoms persist.
Limitation of Responsibility
The Big Paw Club is not responsible for injuries, damage, or loss resulting from:
- Incorrect sizing.
- Improper use.
- Product modifications.
- Failure to supervise your dog.
- Continued use of damaged products.
- Normal wear and tear.
- Nothing in this policy limits your legal rights relating to faulty products.
Questions
If you need help selecting the correct size or caring for your product, please contact our Customer Support team before use.
We're always happy to help keep your dog comfortable, safe, and looking their best.